Digital Contact Center
Neha Bajwa
FULL SHOW NOTES
https://podcast.nz365guy.com/340
- A brief introduction about Neha Bajwa’s life and what she is passionate about
- Neha delves into what led her to Microsoft, where she has been a key player in advancing collaborative applications.
- A conversation full of insights about collaborative apps; how it works and how important it is
- Neha provides a detailed overview of how Dynamics 365 and Microsoft Teams integrate seamlessly
- A discussion full of information about Customer Experience for sales, the marketing and also about the service
- In achieving the success of a business, Neha shares how Customer Experience, Marketing and Service plays a big role
- Neha gives an overview of the Digital Contact Center
- Neha answers how Digital Contact Center solutions are integrated with Microsoft Teams
RESOURCES
All in one Digital Contact Center
Introducing Voice Channel for Dynamics 365 Customer Service (microsoft.com)
Voice channel in Omnichannel for Customer Service | Microsoft Docs
Customer Service Omnichannel Support | Microsoft Dynamics 365
Microsoft Customer Experience Platform
Introducing Microsoft Customer Experience Platform: A complete marketing solution for connected experiences.
Customer Experience Platform | Microsoft
Collaborative Apps
Accelerate cross-organization collaboration with Dynamics 365 and Microsoft 365
CREDITS
Music by: StockSounds Title: Energetic Upbeat Pop Summer Licensee: Cloverbase Limited
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Neha Bajwa
Neha Bajwa is Sr. Director in the Business Application Marketing group at Microsoft. Previously, Neha led the Data Platform marketing group in Microsoft's US subsidiary, where she was responsible for driving US business, marketing and operations for Microsoft SQL and Azure Data Services business. Neha has been with Microsoft since 2005, and in previous years held various roles as marketing & Strategy lead for SQL, Identity, security and management business. Neha has a wide range of experience at Microsoft including partner, segment and product marketing, overseeing major launches across SQL, Security, Identity and Management. She has also spent time as a product planner for SQL and security portfolio of products. Neha joined Microsoft when Microsoft acquired Sy Software, best of breed anti-virus, the anti-spam company where she was responsible for product strategy, planning and marketing for a portfolio of products.cts.